Technical Support for Prognosis^BC

ESSA has been contracted by the British Columbia Ministry of Forests and Range to provide technical support for Prognosis^BC, a forest stand projection model being used by the Ministry to simulate the growth and mortality of individual trees in a stand. The tool is typically used to project an existing stand from a ground-based inventory. Its strengths include an ability to simulate almost any form of harvest and retention, and to simulate the impacts of root disease.

Technical support is being provided on two fronts: 1) a web-based forum where users can post questions and find answers to frequently asked questions and resolutions for known issues; and 2) toll-free telephone support that provides one-on-one assistance to users. Support staff are available to assist with questions about installation, using the model, interpreting results, and understanding model behaviour.

Prognosis^BC forum on the web: www.essa.com/forum
Anyone can view posted articles on the Prognosis^BC forum web site. If you wish to post articles of your own or interact with forum users, you must register to become a member by clicking on the Register link at the top of the main page. Your information will be kept confidential and private by ESSA’s forum administrator. Once registered, you can log onto the main page and begin making full use of the forum and its resources.

Toll-free telephone support: 1-866-515-3772
To receive live, one-on-one support for your Prognosis^BC issue, call the Prognosis^BC Support Centre toll free. An operator will attempt to assist you immediately. If the problem you are experiencing cannot be resolved by the operator, it will be documented and transferred to a member of the development team who will contact you as soon as possible.

Prognosis^BC is also supported by an extensive and in-depth library of downloadable resources available on ESSA’s web site.